RTC Accessibility User Requirements

• User Need 1: A deaf or hard of hearing user needs to anchor or pin certain windows in an RTC application so both a sign language interpreter and the person speaking (whose speech is being interpreted) are simultaneously visible.
• REQ 1a: Provide the ability to anchor or pin specific windows so the user can associate the sign language interpreter with the correct speaker.
• REQ 1b: Allow the use of flexible pinning of captions or other related content alternatives. This may be to second screen devices.
• REQ 1c: Ensure the source of any captions, transcriptions or other alternatives is clear to the user, even when second screen devices are used.
• REQ 1d: Atomic pieces of data such as information regarding the person currently speaking, activities such as the people entering or leaving a meeting, or the last message posted in the chat channel, can be pinned to a user interface.
• REQ 1e: For pinned content, there is a need to handle and support the metadata that allows the client engine to re-aggregate or re-route any pinned content.
• REQ 1f: A user should have the ability to change the size of the window especially for sign language interpreters, certified deaf interpreters, and signing people.

• User Need 2: A deaf or hard of hearing user may need captioning of content to be private in a meeting or presentation.
• REQ 2a: Ensure there is a host operable toggle in the captioning service (whether human or automated) that facilitates going on and off record for the preserved transcript, but continues to provide captions meanwhile for 'off record' conversations.
• REQ 2b: Ensure the toggle between saving recordings also applies to the saving of captions. There should be a mechanism that both audio and captions can be paused or stopped, and both can be simultaneously restored for recording.

• User Need 3: A user may need to change device or environment and have their accessibility user preferences preserved.
• REQ 3a: Ensure user profiles and accessibility preferences in RTC applications are mobile and can move with the user as they change device or environment.

• User Need 4: A screen-reader user or user with a cognitive impairment needs to know a call is incoming and needs to recognise the ID of the caller. A deaf or hard of hearing user may also need to identify an incoming relay call.
• REQ 4a: Provide indication of incoming calls in an unobtrusive way via a symbol set or other browser notification.
• REQ 4b: Alert assistive technologies via relevant APIs.
• REQ 4c: Support the presentation and display of call prefix information for relay calls.

• User Need 5: A user of speech and Augmentative and Alternative Communication (AAC), or a blind user of screen reader and braille output devices simultaneously, will need to manage audio and other output separately.
• REQ 5a: Provide or support a range of browser level audio output options.
• REQ 5b: Allow controlled routing of alerts and other browser output to a braille device or other hardware.

• User Need 6: A deaf user needs to move parts of a live teleconference session (as separate streams) to one or more devices for greater control.
• REQ 6a: Allow the separate routing of video streams such as, captioning or a sign language interpreter to a separate high resolution display.

• User Need 7: Users with cognitive disabilities or blind users may have relative volume levels set as preferences that relate to importance, urgency or meaning.
• REQ 7a: Allow the panning or setting of relative levels of different audio output.
• REQ 7b: Support multichannel audio in the browser.

• User Need 8: A user may struggle to hear audio description in a live teleconferencing situation.
• REQ 8a: Ensure Audio Description (AD) recommended sound values are dynamic and have independent volume, EQ adjustment and routing capability.
• REQ 8b: Support a users custom EQ profile.
• REQ 8c: If not transmitted in a live screen share - ensure the platform doesn't strip captions or descriptions that may have been part of the original video.

• User Need 9: Any user watching captioning or audio description needs to be confident it is synchronised and accurate.
• REQ 9a: Ensure that any outages or loss to captioning or audio description will be repaired while preserving context and meaning.
• REQ 9b: Ensure that the integrity of related alternate supporting tracks or streams such as transcriptions, are in sync with any repairs.

• User Need 10: A deaf user needs to simultaneously talk on a call, send and receive real-time text and/or instant messages via a text interface and watch sign language using a video stream.
• REQ 10a: Ensure support for multiple simultaneous streams.

• User Need 11: In an emergency situation an Augmentative and Alternative Communication (AAC) user, deaf, speech impaired, hard of hearing or deaf blind user needs to make an emergency call, instantly send and receive related text messages and/or sign via a video stream.
• REQ 11a: Provide or ensure support for RTT in WebRTC.
• REQ 11b: Avoid the problem of unsent emergency messages. A user may not be aware when they have not successfully sent an emergency message. For example, RTT avoids this problem due to instantaneous data transfer but this may be an issue for other messaging methods or platforms.

• User Need 12: A deaf, speech impaired, or hard of hearing user, needs to communicate on a call using a remote video interpretation service (VRI) to access sign language and interpreter services.
• REQ 12a: Provide or ensure support for video relay and remote interpretation services. This user need may relate to interoperability with third-party services; IETF has looked at standardizing a way to use Session Initiation Protocol (SIP) with VRS services. [ietf-relay]
• REQ 12b: Provide VRS and VRI support for different specified sign languages and various spoken language translations. A user may also need to stream or pin both.
• REQ 12c: Ensure that privacy and security options are maintained when using relay services.

• User Need 13: A deaf or deaf blind user needs to tell the difference between incoming text and outgoing text.
• REQ 13a: Ensure when used with RTT functionality, WebRTC handles the routing of this information to a format or output of the users choosing.

• User Need 14: In a teleconference a user needs to know what participants are on the call, as well as their status.
• REQ 14a: Ensure participant details such as name and status; whether the person is muted or talking is accessible to users of assistive technologies.
• REQ 14b: Ensure participant metadata such as their name, their affiliation or other relevant information, is correctly associated with the meeting record and can be preserved for review after the call. This should be done with the participants consent.

• User Need 15: A deaf user or user with a cognitive disability needs to access a channel containing live transcriptions during a conference call or broadcast.
• REQ 15a: Honor user preferences relating to captioned content. Provide support for signing or use of symbol sets e.g. Augmentative and Alternative Communication (AAC).

• User Need 16: Users with cognitive disabilities may need assistance when using audio or video communication.
• REQ 16a: Ensure a WebRTC video call can host a technical or user support channel.
• REQ 16b: Provide support that is customised to the needs of the user. This may be via a relay service or speech-speech-relay-service.

• User Need 17: Users with cognitive disabilities may need to use symbol sets or AAC for identifying functions available in a WebRTC enabled client for voice, file or data transfer.
• REQ 17a: Provide personalization support for symbols set replacements of existing user interface rendering of current functions or controls.

• User Need 18: To translate text to speech interactions into comprehensible speech; a blind screen reader user depending on text to speech (TTS) to interact with their computers and smart devices needs a traditional Internet relay chat (IRC) style interface.
• REQ 18a: Preserve IRC as a configuration option in user agents that implement WebRTC as opposed to having only the real-time text type interface. RTT is favoured by users who are deaf or hearing impaired. For screen reader users, TTS cannot reasonably translate text into comprehensible speech unless characters are transmitted in very close timing to one another. Typical gaps will result in stuttering and highly unintelligible speech output from the TTS engine.

Scenario: A deaf user watching a signed broadcast needs a high-quality frame rate to maintain legibility and clarity in order to understand what is being signed.

Scenario: A hard of hearing user needs better stereo sound to have a quality experience in work calls or meetings with friends or family. Transmission aspects, such as decibel range for audio needs to be of high-quality. For calls, industry allows higher audio resolution but still mostly in mono only.