Script 6: Notifications and Feedback

< Scripts for Showcase Examples with Videos

Sequence Narration Visuals Audio Description
0 [INTRO MUSIC] [TITLE] Web Accessibility Perspectives - Notifications and Feedback [before narration:] Web accessibility perspectives
1 All the right gears can be put in motion, the hands can be at the exact place they need to be.
But if you don’t get the response that you’re expecting, you’ll end up wondering if there’s some sort of problem.
We see a cuckoo clock. The hands are moving, the pendulum is swinging. Tracking shot, we’re getting closer to the cuckoo.
The clock strikes 12, we focus in on the cuckoo clock door and...nothing happens, no cuckoo.
[after narration:] The hands on a cuckoo clock reach noon but the cuckoo bird does not pop out of its door to signal the time.
2 It’s the same on the web.
Without clear notifications and feedback people are quickly disoriented and confused.
We cut to a person on a computer, tapping away at their keyboard. We see the screen - they are filling in a form.
They click ‘submit’ and a blank screen appears and stays on screen.
We but to the person’s face, they look baffled.
[after narration:] A man completes and submits a form on a website, to get a rather blank screen with no confirmation for their submission. He looks confused.
3 Especially error messages are often complex and confusing. Cut to a different scene - a person tries to send something on a tablet. We see a message saying "Error ead#234532 invalid data". [after narration:] Another man receives a technical error message from a website registration form. It reads "Error ead#234532 invalid data".
4 Yet making them understandable is usually quite simple. The words on the message change to say "required format is 'day/month/year' (01/02/2020)" – the user understands and types. [after narration:] The error message changes to say "Invalid date, required format is 'day/month/year'".
5 Making websites and apps predictable and understable makes them accessible to people with cognitive and learning disabilities. We cut to a person using a tablet computer in a cafe. They are using the website with the cryptic error message and look confused. [after narration:] A woman is trying to login the WiFi of a cafe and receives a cryptic error message.
6 And more useable for everyone, especially for people with lower computer skills. We see other people at the same cafe having problems with their mobile devices. [after narration:] Also other people at the cafe seem to be having this problems.
7 The error message changes to become more understandable. [after a pause:] The error message changes to become more understandable. The woman at the cafe looks relieved.
8 Web accessibility: essential for some, useful for all. We see the woman from the cafe looking relieved, now that it is improved.
[cut to cuckoo clock. Cuckoo comes out]
[after narration:] The cuckoo bird comes out of the clock.
9 Visit w3.org/WAI/perspectives for more information on notifications and feedback. [WEB ADDRESS (w3.org/WAI/perspectives); W3C AND WAI LOGOS; COPYRIGHT NOTICE] W3C Web Accessibility Initiative, copyright 2016