Provide a contact-us link in a consistent location

Important Information about Techniques

See Understanding Techniques for WCAG Success Criteria for important information about the usage of these informative techniques and how they relate to the normative WCAG 2.2 success criteria. The Applicability section explains the scope of the technique, and the presence of techniques for a specific technology does not imply that the technology can be used in all situations to create content that meets WCAG 2.2.

Applicability

Content implemented in any technology.

This technique relates to Success Criterion 3.2.6: Consistent Help (Sufficient).

Description

The objective of this technique is to provide a mechanism for finding contact details in a consistent location across pages to make it easier for users to find it. The interactive item in the Web page is a link to the contact details page. The programmatic and visual location is consistent on each page in the set of web pages, when viewed within the same size viewport. Activating the link brings users to a Web page with contact details such as a phone number and/or email address.

Examples